FAQ

Default solution folder, feel free to edit or delete it.

Can I try Express Waybill before I buy it?
Absolutely! Everyone can try Express Waybill. It’s completely free for 14 days, no credit card required. Give us a call 1-888-564-4638
Thu, Apr 19, 2018 at 10:13 AM
What if I want to cancel my monthly subscription?
Not a problem. If you decide that Express Waybill isn't for you simply get in touch with us before your next billing period. The "Canc...
Fri, Aug 14, 2015 at 10:16 PM
Does it take much to add all my clients to your software?
We don't have an import feature for clients. If our clients will ask for it we'll consider adding this feature.  You can enter each client w...
Thu, Dec 11, 2014 at 9:05 AM
What sales taxes are applied?
Sales tax is applied to Quebec(Canada) customers in the form of GST (5%) and QST (9.975%). Also, we apply sales tax as HST and /or only GST for Canadian c...
Thu, Dec 11, 2014 at 9:10 AM
Can I pay annually?
Yes, we encourage you to choose an annual plan to make the most of our 20% discount on yearly plans.
Thu, Dec 11, 2014 at 9:11 AM
Can I be invoiced for my monthly subscription plan?
We'll charge your credit card every 1st of the month or every January 5th for next annual billing.  After each successful payment, we'll send ...
Thu, Apr 19, 2018 at 11:16 AM
What does your support include?
Do you need technical support? Are you worried about your data? No problem. Express Waybill works for you: * Our support team is based in Canada * 3 mo...
Tue, Mar 27, 2018 at 2:43 PM
How does the 14-day trial work?
After you create an account, you get instant access to all Express Waybill features for 14 days. We don't require a credit card during the trial, so yo...
Thu, Apr 19, 2018 at 11:33 AM
What about refunds?
You may cancel your monthly subscription account at any time.  We will refund only the period of unused days for your monthly or annual billing.  This per...
Thu, Apr 19, 2018 at 11:35 AM
Is Express Waybill secure? Can anyone steal my data or my customers?
Express Waybill provide a secure environment for your data: Hosted on secure & backed-up servers located in Montreal (Canada)  Separa...
Fri, Sep 4, 2015 at 1:58 PM